Although you are likely to have dealt with both male and female call centre agents, the fact is that 71% of workers in the global call centre industry are female. Dubbed the "female ghetto" or, more ...

The pandemic is a severe stress test for the business continuity plans of global corporations. The operators of call centres are playing an important role in meeting that challenge, and it has not ...

Allianz plans to cut as many as 1,800 jobs in its travel-insurance arm as AI replaces call-centre and claims work, according to Reuters.

Concentrix cut its 2026 guidance and its shares and Teleperformance’s fell sharply, hardening a view that AI is turning the call-centre sector uninvestable.

The Philippines is emerging as the go-to choice for businesses that need call center services. Unsplash The Philippines has firmly established itself as a global leader in the call centre industry, ...

(Barbados Nation) Barbados and other Caribbean countries that have business process outsourcing (BPO) entities, especially call centres, with links to the United States (US) are being warned about a ...