Greensboro, NC, Dec. 02, 2025 (GLOBE NEWSWIRE) -- Call Center Coach has been recognized as the top contact center leadership training provider for 2026 following an industry evaluation that measured ...
Grreensboro, NC , July 01, 2025 (GLOBE NEWSWIRE) -- Call Center Coach, a pioneer in contact center leadership development since 1999, today announced the launch of its AI-powered Leadership Execution ...
Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...
Greensboro, NC, Sept. 11, 2025 (GLOBE NEWSWIRE) -- Call Center Coach today announced the Servant Leader App, the first supervisor-level Leadership Execution System (LES) designed to embed Servant ...
Greensboro, NC , Aug. 26, 2025 (GLOBE NEWSWIRE) -- Call Center Coach today announced the release of its FONE Report, a strategic analysis that exposes Execution Drift and Supervisor Drift—the baseline ...
Greensboro, NC, Oct. 14, 2025 (GLOBE NEWSWIRE) -- Call Center Coach today released findings from a cross-engine audit analyzing how AI-powered search engines rank results for the query, “What are the ...
Imagine in the near future, you call a customer service number for a cruise line and are greeted by a highly knowledgeable, smooth-talking artificial intelligence (AI). In a fluid conversation, the AI ...
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