In the second conference call in less than a week, company executives got an earful from nervous, sometimes irate, Microsoft Business Solutions (MBS) partners angered by Microsoft's decision to put ...

This content has been created by the Finextra editorial team with inputs from subject matter experts at the funding sponsor. Customer relationship management (CRM) is an evolving field in the ...

Customer relationship management (CRM) can currently be found operating in a variety of ways. Some companies opt for a multi-channel method, which aims to interact with customers using a mixture of ...

I've seen CRM applications stretched to record and track all kinds of relationship-based interactions. From bug tracking in software development to keeping track of volunteer hours at non-profits, ...

“Data-Driven Thinking” is written by members of the media community and contains fresh ideas on the digital revolution in media. Today’s column is written by Mayur Gupta, senior vice president and ...

Organizational implications to consider when implementing a customer data platform. Customer relationship management (CRM) and marketing teams have access to a plethora of tools designed to help cope ...

As it celebrates a sometimes controversial year of selling customer relationship management applications in the Australian market, Microsoft is also weighing up the pros and cons of expanding its pool ...

Veeva Data Science Partner Program also announced, leaders ZS Associates and Aktana join PHILADELPHIA, PA – June 10, 2015 – Veeva Systems introduces a game-changing CRM capability to improve sales ...

Sanofi-Aventis partnered with Cegedim Dendrite to launch a CRM mobile platform for its managed market managers. The three-year agreement spans 28 countries, including the US, France and Japan.

SAN FRANCISCO, CA and NEW ORLEANS, LA--(Marketwire - Mar 18, 2013) - Microsoft Convergence --InsideView, the customer intelligence leader, today announced record adoption among Microsoft Dynamics CRM ...

The company initially focused on providing insight into personal interactions "directly with customers through Web sites. Now we're taking that same back-end engine and enabling those same ...