Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Steve Spangler is a teacher, businessman and Emmy ...

Hearts have melted at a dog having the "best day ever" at the beach—only to endure every canine's worst nightmare when he got home. Megan Robicheau, 33, lives by the coast in Massachusetts with her ...

Seth Truitt defies the odds — and he knows it — when he heads off to work in his uniform of black slacks, a red polo shirt, and a matching ball cap. “When I ask him, ‘How’s work?’ Seth says, ‘Best day ...